Edits

Issue: Edit R6546.4262 fails on CDR but not EasyCall, and an explanation needs to be entered.

Resolution: 1.) Click on the ‘Submit Call Report’ button. 2.) Answer ‘No’ to verifying the Call Report. 3.) Click ‘Special Override.’ 4.) Enter the edit name and a short explanation on the override screen. 5.) Click ‘Close’ and file your report.

Errors

Issue: Error 3050, 3051, or 20011 occurs.

Cause: These errors are normally caused by insufficient permissions for the user on the EasyCall folder (default=C:\EZCALL).

Resolution: The permissions must be granted for full access for the user. Your network administrator may need to make this change.

Issue: Error 3050 occurs on the edit checks and sufficient read-write permission are already granted on the folder.

Cause: This issue can occur if some versions of McAfee Anti-Virus are installed. McAfee real-time protection can erroneously and improperly lock the edit database file.

Resolution: Temporarily disable McAfee Anti-Virus. Instructions on how to do so may be found here.

Issue: Error 3050 occurs on the edit checks and sufficient read-write permission are already granted on the folder.

Cause: This issue can occur if some versions of Microsoft Security Essentials.

Resolution: Temporarily disable Microsoft Security Essentials. 1.) Open MSE 2.) Click the Settings tab 3.) Select Real-Time Protection 4.) Clear the check box.

Installation.

Issue: An error 1935 occurs during the installation.

Cause: The error is generally caused by an anti-virus or anti-spyware application misidentifying the Microsoft XML tool.

Resolution: Close or deactivate any running anti-virus or anti-spyware software before installing the quarterly update.

Issue: An error 1606 occurs during the installation.

Cause: The error is generally caused by old server path names in the Windows registry following a server migration.

Resolution: A work around for this issue is addressed in the related Microsoft Knowledgebase article.

Backup Data

Issue: An error occurs when backing up the data to floppy diskettes.

Cause: The size of the current Call Report files often will not fit on standard 3½” floppy diskette media.

Resolution: Backup the data to a different, high-capacity media such as a USB flash drive or to a shared network location.

Miscellaneous

Issue: The page magnification setting is not saving from page to page.

Resolution: Close EasyCall, click here to download an updated program, and save it to your EasyCall folder (default=C:\EZCALL)

Issue: Erroneous edits on the FR Y-9SP.

Resolution: 1.) Close EasyCall. 2.) Download and update by clicking here. 3.) When prompted, save the file to the EasyCall DATN folder (default=C:\EZCALL\DATN). 4.) Browse to your EasyCall DATN folder and double click the icon called Y9SP.EXE.

Issue: When downloading prior quarter data or submitting the Call Report, error 3 occurs.

Resolution: This is a password related error. If the password has been confirmed to be correct, it may have expired. A new password may be obtained at: https://cdr.ffiec.gov/cdr/

Issue: A previously filed report must be amended.

Resolution: A short tutorial is available by clicking here.

Issue: The XBRL (.XML) or transmission file (.TRN) must be forwarded to a third party.

Resolution: Both of the files are created whenever the Call Report is submitted to the CDR system and they may be found in the EasyCall folder (default=C:\EZCALL).