Commonly Reported Issues
December
31, 2011
(Last
update 12/26/2011 11:42 AM PCT)
Issue: The EasyCall application needs to be moved to a new PC.
Resolution: Follow
the steps below:
1.) Install the program on the new PC either via CD-ROM or a
download located here.
2.) Copy the contents of the EasyCall data folder (DATN
for 041, DAT1 for 031) to the data folder on the new PC.
3.) Copy the files AUDIT.MDB and DLF.MDB from the EasyCall
folder on the old PC to the EasyCall folder on the new PC.
Issue: An error 1935 occurs during the installation.
Cause: The error is generally caused by an anti-virus or anti-spyware
application misidentifying the Microsoft XML tool.
Resolution: Close
or deactivate any running anti-virus or anti-spyware software before installing
the quarterly update. Another work
around is to install a the update that omits this merge module. This update may be obtained here.
Issue: An error 5 occurs during the quarterly update.
Resolution: If
you are running on Windows 7, be sure to run the program as an administrator.
Issue: An error 1606 occurs during the installation.
Cause: The error is generally caused by old server path names in the
Windows registry following a server migration.
Resolution: A
work around for this issue is addressed in the related Microsoft Knowledgebase article.
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Issue: Error 3050, 3051, or 20011 occurs.
Cause: These errors are normally caused by insufficient permissions for
the user on the EasyCall folder (default=C:\EZCALL).
Resolution: The
permissions must be granted for full access for the user. Your network
administrator may need to make this change.
Issue: Error 3050 occurs on the edit checks and sufficient read-write
permissions are already granted on the folder.
Cause: This issue can occur if some versions of McAfee Anti-Virus,
Microsoft Security Essentials (MSE), or Norton EndPoint protection are
installed. These programs can
erroneously and improperly lock the FDIC edit check database file.
Resolution: Temporarily
disable the anti-virus software and/or add the EasyCall program to an
exceptions list. For package specific
instructions, please see the following list.
Issue: The complete instruction set is not updated.
Cause: The full Call Report instruction book was not available at the
time of the December release.
Resolution: Click
here to download an updated
instruction file to your EasyCall folder (default=C:\EZCALL).
Issue: An error occurs when backing up the data to floppy diskettes.
Cause: The size of the current Call Report files often will not fit on
standard 3½” floppy diskette media.
Resolution: Backup
the data to a different, high-capacity media such as a USB flash drive or to a
shared network location.
Issue: When downloading prior quarter data or submitting the Call
Report, error 3 occurs.
Resolution: This
is a password related error. If the
password has been confirmed to be correct, it may have expired. A new password may be obtained at: https://cdr.ffiec.gov/cdr/
or by calling (888) CDR-3111.
Issue: A previously filed report must be amended.
Resolution: A
short tutorial is available by clicking here.
Issue: The XBRL (.XML) or transmission file (.TRN) must be forwarded to
a third party.
Resolution: Both
of the files are created whenever the Call Report is submitted to the CDR
system and they may be found in the EasyCall folder (default=C:\EZCALL).
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