Commonly Reported Issues

June 30, 2023

(Last update 07/04/2023 03:41 AM Pacific)

Table of Contents

Installation

Edits

Errors

Port and URL Information

Instructions

Backup Data

Miscellaneous

Installation and General

Issue: The EasyCall application needs to be moved to a new PC.

Resolution: Follow the steps below:

1. Install the program on the new PC either via CD-ROM or download.

2. Copy the contents of the EasyCall data folder (DAT5 for 051, DATN for 041, DAT1 for 031) to the data folder on the new PC.

3. If you have previously filed the 041, copy the DATN folder from the old to the new.

4. Copy the files AUDIT.MDB and DLF.MDB from the EasyCall folder on the old PC to the EasyCall folder on the new PC.

Issue: How do I setup EasyCall in a network environment?

Resolution: Please contact support for instructions for your specific type of network setup.

Issue: What operating systems are supported?

Resolution: Windows 7 SP1 (32 and 64-bit), Windows 8 (32 and 64-bit), Windows 10 (32 and 64-bit), Windows 11, Windows Server 2003/2008/2012/2016, macOS (with Parallels Desktop installed).

Issue: What operating systems are no longer supported?

Resolution: MS-DOS, PC-DOS, DR-DOS, Windows 95, Windows NT 3.5x and 4.0 Workstation, Windows 98, Windows ME, Windows 2000, Windows XP SP3, Windows Vista SP2 and macOS on PPC.

Issue: An error 1935 occurs during the installation.

Cause: The error is generally caused by an anti-virus or anti-spyware application misidentifying a MS component.

Resolution: Close or deactivate any running anti-virus or anti-spyware software before installing the quarterly update. Another work around is to install a the update that omits this merge module. This update may be by contacting customer support.

Issue: An error 5 occurs during the quarterly update.

Resolution: If you are running on Windows 7, 8, 10, or 11, be sure to run the program as an administrator.

Issue: An error 1606 occurs during the installation.

Cause: The error is generally caused by old server path names in the Windows registry following a server migration.

Resolution: A work around for this issue is addressed in the related Microsoft Knowledgebase article.

Edits

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Errors

Issue: RCONKX18 must be set to true.

Resolution:

• Click on Institution Information in the upper left.
• Click on the Reportability Rules button.
• Check item 19 (if FFIEC 051) or item 29 (if FFIEC 041 or 031).

Issue: Error 3050, 3051, or 20011 occurs.

Cause: These errors are normally caused by insufficient permissions for the user on the EasyCall folder (default=C:\EZCALL).

Resolution: The permissions must be granted for full access for the user. Your network administrator may need to make this change.

Issue: Error 3045 or 3050 occurs on the edit checks and sufficient read-write permissions are already granted on the folder.

Cause: This issue can occur if some versions of McAfee Anti-Virus, Microsoft Security Essentials (MSE), or Norton EndPoint protection are installed. These programs can erroneously and improperly lock the FDIC edit check database file.

Resolution: Temporarily disable the anti-virus software and/or add the EasyCall program to an exceptions list. For package specific instructions, please see the following list.

• McAfee: To add the EasyCall software to the Trusted list, please consult the documentation of your particular version of McAfee. To temporarily disable McAfee Anti-Virus instructions to do so may be found here.

• Microsoft Security Essentials (MSE):
• To add EasyCall to the excluded list of MSE 1.) Open MSE 2.) Click on the “Settings” tab 3.) Click on “Exclude Files & Locations” option on the left-hand side 4.) Add the EasyCall folder (C:\EZCALL) to the list.
• To temporarily disable Microsoft Security Essentials. 1.) Open MSE 2.) Click the Settings tab 3.) Select Real-Time Protection 4.) Clear the check box.

• Norton Endpoint Protection: To add the software to the Norton Endpoint protection exception list, please see this article or consult your Network Administrator.

• F-Prot: To add the EasyCall folder to the F-Prot exclusions list, please see this article or consult your IT Department.

Port and URL Information

Port and URL information for communicating with FFIEC CDR:

• Port 443.
• URLs:
• https://cdr.ffiec.gov/cdr/Services/CdrService.asmx?WSDL
• http://ffiec.gov/cdr/services/SubmitInstanceData
• http://ffiec.gov/cdr/services/SubmitTestInstanceData
• As of the June 2020 cycle, TLS 1.0 and 1.1 are no longer supported by CDR. Only TLS 1.2 is currently supported. The operating system must support TLS 1.2. (Note Windows 7 may require patching and/or modification to the registry to comply with this change.)

Port and URL information for communicating with DBI for updates, etc.

• Port 80.
• Domain:
• http://www.e-db.com

Instructions

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Backup Data

Issue: You wish to backup all Call Reports, past and present, and related files.

Resolution: Click File > Archive All Data.

Miscellaneous

Issue: When downloading prior quarter data or submitting the Call Report, error 3 occurs.

Resolution: This is a password related error. If the password has been confirmed to be correct, it may have expired. A new password may be obtained at: https://cdr.ffiec.gov/cdr/ or by calling (888) CDR-3111.

Issue: A previously filed report must be amended.

Resolution: A short tutorial is available by clicking here.

Issue: The XBRL (.XML) or transmission file (.TRN) must be forwarded to a third party.

Resolution: Both of the files are created whenever the Call Report is submitted to the CDR system and they may be found in the EasyCall folder (default=C:\EZCALL).