Commonly Reported Issues
December
31, 2022
(Last
update 01/07/2022 11:41 AM Pacific)
Issue: The EasyCall
application needs to be moved to a new PC.
Resolution: Follow the
steps below:
1. Install the program on the new
PC either via CD-ROM or download.
2. Copy the contents of the EasyCall
data folder (DAT5 for 051, DATN for 041, DAT1 for 031) to the data folder on
the new PC.
3. If you have previously filed
the 041, copy the DATN folder from the old to the new.
4. Copy the files AUDIT.MDB and
DLF.MDB from the EasyCall folder on the old PC to the EasyCall
folder on the new PC.
Issue: How do I
setup EasyCall in a network environment?
Resolution: Please contact support for
instructions for your specific type of network setup.
Issue: What
operating systems are supported?
Resolution: Windows 7
SP1 (32 and 64-bit), Windows 8 (32 and 64-bit), Windows 10 (32 and
64-bit), Windows 11, Windows Server 2003/2008/2012/2016, macOS (with Parallels Desktop installed).
Issue: What
operating systems are no longer supported?
Resolution: MS-DOS,
PC-DOS, DR-DOS, Windows 95, Windows NT 3.5x and 4.0
Workstation, Windows 98, Windows ME, Windows 2000, Windows XP SP3, Windows Vista SP2 and macOS on PPC.
Issue: An error
1935 occurs during the installation.
Cause: The error is
generally caused by an anti-virus or anti-spyware application misidentifying a
MS component.
Resolution: Close or
deactivate any running anti-virus or anti-spyware software before installing
the quarterly update. Another work
around is to install a the update that omits this merge module. This update may be by contacting customer support.
Issue: An error 5
occurs during the quarterly update.
Resolution: If you are
running on Windows 7, 8, 10, or 11, be sure to run the program as an
administrator.
Issue: An error
1606 occurs during the installation.
Cause: The error is
generally caused by old server path names in the Windows registry following a
server migration.
Resolution: A work
around for this issue is addressed in the related Microsoft Knowledgebase article.
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Issue: Unable to
enter figure on RC-C M16 (RCONLE75) FFIEC 051.
Resolution:
Issue: Error 3050,
3051, or 20011 occurs.
Cause: These errors
are normally caused by insufficient permissions for the user on the EasyCall
folder (default=C:\EZCALL).
Resolution: The
permissions must be granted for full access for the user. Your network
administrator may need to make this change.
Issue: Error 3045
or 3050 occurs on the edit checks and sufficient read-write permissions are
already granted on the folder.
Cause: This issue
can occur if some versions of McAfee Anti-Virus, Microsoft Security Essentials
(MSE), or Norton EndPoint protection are installed. These programs can erroneously and improperly lock the FDIC edit
check database file.
Resolution: Temporarily
disable the anti-virus software and/or add the EasyCall program to an
exceptions list. For package specific
instructions, please see the following list.
Port and URL information for
communicating with FFIEC CDR:
Port and URL information for
communicating with DBI for updates, etc.
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Issue: You wish to backup
all Call Reports, past and present, and related files.
Resolution: Click File
> Archive All Data.
Issue: When
downloading prior quarter data or submitting the Call Report, error 3 occurs.
Resolution: This is a
password related error. If the password
has been confirmed to be correct, it may have expired. A new password may be obtained at: https://cdr.ffiec.gov/cdr/
or by calling (888) CDR-3111.
Issue: A previously
filed report must be amended.
Resolution: A short
tutorial is available by clicking here.
Issue: The XBRL
(.XML) or transmission file (.TRN) must be forwarded to a third party.
Resolution: Both of
the files are created whenever the Call Report is submitted to the CDR system
and they may be found in the EasyCall folder (default=C:\EZCALL).